A UK multi-branch retailer (18 stores, 140 staff) was running three separate SaaS tools for EPOS, inventory and loyalty — all talking over batch CSVs, none reporting the same stock level twice. We replaced the lot with one custom platform.
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The problem
Stock in the EPOS didn't match stock on Shopify. Customer loyalty points lived in a third tool no one on the floor had access to. Month-end reports were assembled by hand. Every Black Friday, something would break. The business had grown past what an off-the-shelf stack could hold together.
The approach
We ran a paid one-week discovery to map every data flow and every manual workaround. The recommendation: don't replace everything at once. Phase 1: build a central inventory service and wire both the EPOS and the online store to it. Phase 2: bring loyalty in-house. Phase 3: replace the EPOS on Android till hardware. Phase 4: omnichannel dashboards for head office.
Each phase shipped independently, so the business was getting value from week four, not week eighteen.
What we built
Outcomes
Client quote
"The honest discovery call sold us. Every other quote we got was a number pulled from the air. Eighteen weeks later we're running the whole chain off one platform and the staff actually enjoy using the till."Operations DirectorUK multi-branch retailer (reference available on request)
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Tech stack
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