Privacy Policy

1. Who we are

Logic Racks Ltd ("we", "us", "our") is the data controller for personal data collected via this website. Our registered office is Jaguar House, Victoria Square, Hanley, Stoke-on-Trent, ST1 4JH, United Kingdom. Company number: [add Companies House number]. ICO registration: [add ICO registration number].

2. What we collect

When you use this site we may collect:

• Information you give us — name, work email, company, phone number, project details, budget and timeline, through the contact form.
• Information we collect automatically — IP address, browser type, pages visited, referring URL, timestamps (via our server logs and analytics).
• Cookies — essential cookies to run the site; analytics cookies (Google Analytics 4) only if you consent.

3. Why we use it

We use your personal data only for the following purposes:

• To reply to enquiries you send through the contact form (lawful basis: legitimate interest and pre-contractual steps).
• To deliver services you have engaged us for (lawful basis: contract).
• To send occasional updates if you have opted in (lawful basis: consent).
• To measure site performance via anonymised analytics (lawful basis: consent).
• To comply with legal obligations (lawful basis: legal obligation).

4. How long we keep it

Contact-form submissions are kept for up to 24 months after our last contact with you unless a project begins, in which case we retain client records for 7 years to meet UK tax and accounting requirements. Analytics data is retained for 14 months and then deleted.

5. Who we share it with

We never sell your data. We share data only with:

• Our infrastructure providers (AWS, Vercel, Cloudflare) as data processors.
• Email providers (Gmail / Microsoft 365) for correspondence.
• UK HMRC or other regulators where legally required.

All processors are under signed Data Processing Agreements and host UK/EU data in UK/EU regions by default.

6. Your rights under UK GDPR

You have the right to: access your data · request correction · request erasure · restrict processing · object to processing · data portability · withdraw consent at any time · complain to the ICO at ico.org.uk.

To exercise any right, email info@logicracks.co.uk with the subject line "Data request". We reply within 30 days.

7. Cookies

We use essential cookies (session, security) by default. Analytics and marketing cookies load only after you give consent via our cookie banner. You can change your cookie preferences at any time by clearing site data or using the banner toggle.

8. International transfers

All personal data is stored in the UK or EEA. If we ever transfer data outside these regions, we rely on UK-ICO adequacy decisions or Standard Contractual Clauses.

9. Security

We protect your data with TLS encryption in transit, encryption at rest on all major infrastructure, role-based access controls, audit logging and regular security reviews. No system is perfectly secure; we commit to notifying affected individuals and the ICO within 72 hours of any personal data breach.

10. Changes to this policy

Material changes will be notified on this page. The "Last updated" date above always reflects the current version.

11. Contact

Questions about this policy or your data:
Email: info@logicracks.co.uk
Phone: +44 1782 446544
Post: Logic Racks Ltd, Jaguar House, Victoria Square, Hanley, Stoke-on-Trent, ST1 4JH, UK.